Product documentation
1. Submit a product support request
Sometimes you need an answer to a question that simply cannot be found using the documentation. Take the advantage of your support agreement and send us a support request. We use a ticket system for registering the requests, which are then handled in the order of priority.
Send a support request / report a bug
2. Contact our Helpdesk by e-mail
Please be sure to include your support ticket number on the subject line of your e-mail. This ticket number is sent to you after your initial contact to our Helpdesk by support request form. Using the ticket number enables us to ensure maximum customer satisfaction. Please note that e-mails are handled on weekdays between 07:00 and 20:00 (EET).
workspace.support@smilehouse.com
3. Contact our Helpdesk by phone
If you have initially reported the problem by submitting a support request form or by sending an e-mail, make sure you have the support ticket number available before calling. Smilehouse Helpdesk phone service is open on weekdays between 07:00 and 20:00 (EET).
Please call: + 358 - 9 - 25 122 150
What is the Workspace Support Service?
Support services described above are all included in the Workspace Support Service. This annually paid support agreement includes:
- A customer ID that gives access to support services from Smilehouse
- Ticket based support system (20 ticket kit or annual fee for continuous support)
- Access to new software versions
- Telephone support (English, Finnish)
- E-mail support (English, Finnish, Estonian, Russian)
Workpsace Support Service is mandatory for all Enterprise and Operator licences, and the annual support fee amounts to 20% of the license fee.
Workspace Support Service is voluntary for the Small Business and Standard. It can be bought as a kit of 20 tickets for 2 years.
If you have purchased Workspace as a hosted solution, the support fee is included in the monthly fee. | 
